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For Colligso TextIn, mobile opt-in is enabled by default. When a customer's mobile number is added on a customer management app (on Clover, Poynt, Square, Shopify, Vend, etc. or via integration Zapier, Make, AppyPie, etc.), TextIn sends a text message asking the customer to FOLLOW the merchant's business. Customer can opt-in by responding to this message. This is called Mobile Opt-in as the opt-in is coming from customer's mobile device itself. It is a more reliable indication of the customer's intent. Sometimes this is also called second opt-in.
There are many advantages of this approach.
TextIn pre-configures messages for the mobile opt-in protocol. These are crafted such that they convey the message to the recipient precisely and succinctly regardless of the merchant type. However, you can change these messages as well.
Follow the steps described below to change the opt-in messages.
For opt-in message and opt-in response message, take a look at the samples provided in CTIA's Short Code Monitoring Handbook. TextIn adds instructions to opt-out in every outgoing message so you do not need to. We RECOMMEND using Appendix B as a reference: Sample Compliant Recurring-Messages Program.
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