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Can I send text messages to my customer?

Yes. Colligso TextIn supports 1-1 conversations with customers. However, this feature is available in the USA only and on selected plans. Check out TextIn website for more details. 

 

Here is how you can use it.

 

Setup (one time)

  • Click Profile on right top and set your mobile # in the Phone field. No worries, your number will not be revealed to the customer. On starting a conversation (see below), you would receive a text message on this number with a keyword to use to end the conversation. Messages from the customer are delivered to this number till the conversation ends. You can participate in one conversation at a time from this number. 

Start conversation

  • Select Menu->Customers.
  • Search the customer you want to send text message to. (Avoid using country code +1 while searching for the mobile number.)
  • Click on Customer ID to bring up customer profile.
  • Click on conversation icon next to the mobile number.
  • Look for a message on your mobile and start your conversation. You may explore using Messages app on Apple devices or Messages by Google for Android devices to carry out such conversations from the comfort of your laptop or desktop.

End conversation

  • Either party can end the conversation by sending the keywords BYE or EXIT. Once a conversation ends with one customer, you can start new conversation with a different customer. 

 

This feature could be added upon request. Please create a ticket. 

 

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