Toll-Free number messaging restrictions

When you sign up for TextIn or install TextIn from a partner platform, Colligso assigns a  text-enabled Toll-Free number (TFN) to your account. You can find that number by following the steps described in Where can I find my SMS number? Note that this number is treated as unverified. This unverified number indeed allows your account to send and receive messages at low frequency but it is also subject to message blocking as described below. We recommend that you consider switching to local (10DLC) phone number once you are ready with your campaigns to engage with your customers. 

 

Effective October 1 2022, all unverified Toll-Free numbers have been subject to message blocking. 

 

US - Unverified Toll-Free numbers may route messaging traffic to the US, but under volume threshold limits.

  • A SMS text message (one message segment up to 160-characters without emoji) and a MMS image/clip count as one message.

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  • Unverified number messages exceeding these limits are blocked and not delivered, whichever comes sooner.
    • Daily Limit: 2,000 messages per day. A day resets at 12:00 AM Pacific.
    • Weekly Limit: 12,000 messages per week. A week resets on Sunday at 12:00 AM Pacific.
    • Monthly Limit: 25,000 messages per month. A month refers to a calendar month.
  • All unverified number messages, regardless of being successfully sent or not, count toward the daily, weekly and monthly volume limits if they are processed through the network.
    • If you send 25,000 messages on the first day of the month, the first 2,000 are delivered, the remaining 23,000 will be blocked and you have met your monthly maximum.
  • Message thresholds are subject to change.

 

Canada - Only Verified Toll-Free numbers will be able to route messaging traffic to Canada.  

  • If an unverified Toll-Free number sends a message to terminate on a Canadian carrier, it will be blocked. 

 

Actions to take

  • If you currently send messages on an unverified Toll-Free number, you should switch to 10DLC sanctioned route to ensure messages are not limited, or blocked. 
  • If you want to use picture messaging (MMS) feature, you should switch to 10DLC sanctioned route.
  • If you are in Canada and want to engage with customers using text (SMS/ MMS) messaging, switch to 10DLC sanctioned route.

 

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