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How can I notify customer about order fulfilled?

Order Notification using SMS

 

Order fulfillment notification is available on selected platforms only. Currently, Colligso TextIn offers order ready notification on Clover, Oracle GloriaFood, PoyntSquare and Vend.

 

Set up

Follow instructions provided on Helpdesk article How can I enable order notification? to set up order notification on your Colligso account.

 

Clover

For setting up order notification on Clover, follow the instructions provided on our Helpdesk article How can I notify or page a customer when order is ready using Clover?

 

GoDaddy Poynt

 

For orders from GoDaddy Poynt, Colligso TextIn requires a specific keyword on the note section of your order in order to trigger a notification of fulfillment. By default, TextIn looks for the keyword go.  

At the time of completing the order, take the following steps. This assumes that you have either added the customer to your order or added an order on the selected customer on your point of sale.

  • Capture customer's mobile# (either using Text receipt or in Customer profile)
  • Fulfill the order by adding a note on the order with keyword go on the order

 

Oracle GloriaFood and Square

For Oracle GloriaFood and Square the notification triggers when the order is fulfilled with states pickup or delivery.

 

Square

For Square the notification triggers when the order is fulfilled. Orders could be of the following types: Delivery, Shipment, Pickup, Curbside, or Digital.

 

Vend

For Vend the notification triggers when the sale is completed

 

 

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