How can I notify or page a customer when order is ready using Clover?

It is easy to page or notify a customer via text (SMS) notification when order is ready. This article describes a one time setup and provides instructions to follow for every customer order.

 

Pre-requisite

 

1. Install Colligso TextIn on Clover (see post-installation notes)

 

Set up

 

1. Enable order notes 

 

enable order note

 

2. Create a ticket for Team Colligso to enable the order paging feature on your account. Provide merchant name and merchant email from your Clover account.

 

Order time

 

1. Add/Find customer 

 

Find customer

 

2.  Capture at least the first name and mobile number.

 

capture phone

 

3. Start an order for a specific customer

 

new customer order

 

4. When order is ready, open the order and add a note by entering keyword go and save. See instructions to add a note on the order.

 

enter note

 

If you want to change the keyword, create a ticket from this Helpdesk.

 

5. TextIn will send send a text message to the customer associated with the order informing her/him that the order is ready. Find out about the default message in this article. 

  

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