For Colligso TextIn, mobile opt-in is enabled by default. When a customer's mobile number is added on a customer management module in merchant's account of any partner platform (Clover, Poynt, Square, Shopify, Vend, etc.) or via integration (Zapier, Make, AppyPie, etc.), TextIn sends a text message asking the customer to FOLLOW the merchant's business. We call this the Mobile Opt-in protocol. There are many advantages of this approach.
TextIn has pre-configured messages while asking for the opt-in and as a response for the opt-in. These are crafted such that they convey the message to the recipient precisely regardless of the merchant type. However, a merchant can change these messages as well. Follow the steps described below to change these messages.
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