How can I notify or page a customer when order is ready using GoDaddy Poynt?

Poynt Order Notification

 

Order fulfillment notification is available on GoDaddy Poynt. It is easy to set it up.

 

Pre-requisite

 

1. Install Colligso TextIn on GoDaddy Poynt

 

I Set up

 

1 On GoDaddy Poynt

 

Open the Register app and select menu to set up Order settings.

  • Order notification is sent only when an order is completed. Enable Order Auto Close if you are not going to close the order explicitly.
  • Drag Notes icon to the first row
  • Close

 

Order Settings 

 

2. On Colligso

 

Follow instructions provided on Helpdesk article How can I enable order notification? to set up order notification on your Colligso account.

 

II Order time!

 

On GoDaddy Poynt

 

For orders from GoDaddy Poynt, Colligso TextIn requires a specific keyword on the Notes section of your order in order to trigger a notification of fulfillment.

  • Open your order to be fulfilled using Menu->Orders of the Register app.
  • Tap on Notes as shown below.

 

 Select Notes

 

  • On Add Notes, enter keyword go
  • Tap Update

Enter go

  • Close the order if it was not closed. Order notification is only sent when an order is closed.

Instructions above assumes that you have captured customer's mobile# while creating the order. One easy way to capture the customer's mobile number is by sending her/him a Text receipt as shown below.

 

  

 

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